Getting the best from People: how to chat cheerfully and successfully?

Getting People to Talk: An Ethnography & Interviewing Primer from Gabe & Kristy on Vimeo.

When I studied on my Mdes Course we called taking to our stakeholders cheerful chats, an informal process that captured insights for our research practice and development. But, when working towards designing something for the stakeholders who will ultimately use/ need/ want the end output - How do we capture their insights successfully? 

By this I mean - encouraging them to talk about what they really use/ need/ want. How to nurture them to feel comfortable enough to share their insights? And how to capture them without losing any valuable information in the process?

This video is a valuable tool.

I found it via Redjotter a fantastic blog by Lauren Currie on Service Design thinking, practice and innovation. A great resource for any service design enthusiasts!